Help Topics

How can we help you?

You can find our Address and Phone Number here.
You can Email Customer Service here.

Miscellaneous

If for some reason you have trouble locating one of our pages, we recommend using our Site Map . It lays out the site all at once so hopefully you can spot what you're looking for quickly.
Links to the Site Map can be found at the bottom of every page.

If you're still having trouble, feel free to give us a call or Send us an EMail .

My Account

In order to create an account, click on the Signup button at the top-right corner of the page.

If your company has ordered from Vermason before, please choose "Existing Customer" and enter your Customer Number. If you have not, please choose "New Customer". Once there, follow the process given there. The field names in red are required fields.
If you have ordered with us in the past, there is an account number associated with your account. This number can be obtained from a previous invoice by emailing or calling us.
No, an individual login and password are created upon registering on our site. If you need help creating an account, please see "How do I create an account?" Your account number is necessary to utilize certain functions of our site including viewing order history and printing invoices.
You will need to be signed in to view your past purchases. If you need help creating an account, please see "How do I create an account? "

From the home page, click on My Account located on the topbar menu.

 Look for the Orders link under the Account Information heading. From here you will be able to search for and view your past orders,including item details. 
You will need to be signed in to check an invoice. If you need help creating an account, please see "How do I create an account?"

From the home page, click on My Account located on the topbar menu.

 Look for the Invoices link under the Financial Information heading. From here you will be able to search for and view your past invoices.
Your customer number will give you access to past order history and invoices through your online account.
You will need to be signed in to update your company information. If you need help creating an account, please see "How do I create an account?"

You will be able to update your Company Information by emailing or calling us.
You will need to be signed in to update your personal information. If you need help creating an account, please see "How do I create an account? "

From the home page, click on My Account located on the left-hand menu.

Under My account click find the section Contact/Billing Information. Click on the View/Edit Details button.

From this screen you may edit your personal information.

Ordering

PAYMENT TERMS: Cash-with-order, MasterCard/Visa/Delta/Switch/Eurocard are accepted. Open accounts are set upon verification of credit. Open account terms are 30 days end of month. A 2% early-payment-discount is offered to customers who are willing to pay within 10 days of the invoice date. This discount is solely offered at the discretion of Vermason, and may be withdrawn without notice. For accredited accounts within the UK, we accept payment by banker’s cheque in Sterling. We also accept payment by bank transfer.


UK customers are requested to pay amounts due to Bank of Scotland:
Sort code: 12 20 29
Account no: 06075368

Please note that we bear only our own bank’s charges. We will not bear the payee’s charges nor those of intermediary banks.


Bank Information for Payments Via Cheque

Charleswater Ltd. T/A Vermason
Unit C
4th Dimension
Fourth Avenue
Letchworth
Hertfordshire
SG6 2TD
United Kingdom

Cheques must be drawn on a UK bank in Pounds Sterling.

 

Resources

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Returns

Please Send Us an E-mail containing your part number and serial number, or call our customer service number.
All returns for calibration or credit must be approved in advance. Call or Email us for an RMA. A restocking fee and/or repackaging fee may apply. Training products must be returned in their unopened original packaging.

The following information must be provided in order for your request to be processed:
  1. Company Name
  2. Contact Name w/ phone, fax, and email address
  3. Customer Number (If known)
  4. Original purchase order number or invoice number
  5. For recalibration requests include Item serial number(s)
  6. Nature of the problem
  7. Credit card number or PO number to be billed if returning for calibration.